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211	ABS-239	Marketing Management
Urban Service Delivery Performance In Improving The Satisfaction Of Citizens In The City Of Bandung L. Lisnawati; S. Sumiyati; Puspo Dewi Dirgantari Universitas Pendidikan Indonesia Abstract Government has a role as economic actors, which are crucial one as a public service provider. The government as economic actors have the primary goal of production activities to achieve national development and improving peoples welfare. Bandung is the third city with the highest number of population in Indonesia. The number of population becomes a major task for the city government serves its citizens. Quality of Life in the cities is an important part of the profile competitive city. Various efforts have been accomplished by the Government of Bandung in an effort to increase the satisfaction of the City of research method is descriptive verification, through explanatory survey, the study population is a citizen of Bandung as much as 2,470,802 residents, with a sample of 400 respondents. Data analysis technique used is Structural Equetional Model Keywords: City Marketing, Urban Service Satisfaction, City Satisfaction, PermaLink | Plain Format | Corresponding Author (Lisnawati Lisnawati)

212	ABS-247	Marketing Management
Impact of Internal Marketing on Islamic Job Commitment and Performance of Islamic Hospital Ririn Tri Ratnasari, Astria Primadhani Pamungkas Faculty of Economics and Business, Airlangga University Abstract This research aims to determine the effect of internal marketing on Islamic job commitment and performance of Islamic hospital nurses in East Java. This research uses quantitative approach and path analysis technique. The sampling method is probability sampling by using simple random sampling. This research used qustionnaire data from 200 employees in Islamic Hospital who work as nurses for at least three years. This study result showed that internal marketing has significant effect on Islamic job commitment, meanwhile internal marketing has no significant effect on performance of nurses, and Islamic job commitment has significant effect on performance of nurses. Keywords: internal marketing, Islamic job commitment, performance PermaLink | Plain Format | Corresponding Author (Ririn Tri Ratnasari)

213	ABS-250	Marketing Management
WHETHER SERVICE DIFFERENTIATION CAN ADD COMPETITIVE ADVANTAGE TO ENHANCE CONSUMER SATISFACTION: INTERNET SERVICES AT INDIHOME. Ratih Hadiantini (a*), Ratih Hurriyati (b), Vanessa Gaffar (c), Mokhamad Adib Sultan (d) a,b,c,d) Universitas Pendidikan Indonesia Jalan Dr Setiabudi no 229, Bandung 40154, Indonesia *ratih.hadiantini[at]upi.ac.id Abstract Beside product differentiation, there is also service differentiation to increase competitiveness on every company. Differentiation is one of the two competitive advantages which can be owned by a company apart from fee advantage (Porter, 1994). Service differentiation is a kind of service and quality enhancement which consists of different value in offering the service to the customers (Kottler; Susanto, 2001). Nowadays, one of the service that is mostly used is internet service. The use of internet service is increasing in this digital area. The competition in internet service is becoming tight which is seen by competitors coming in. This condition makes PT. Telkom decreased. This research will discuss about service differentiation and service quality towards customer satisfaction on internet service provider of Telkom (IndiHome). The result of research stated that the service differentiation perception did not affect the customer satisfaction of IndiHome product. The positive and significant influence are shown by the variable of service quality perception with tangible indicator (real), reliability, responsiveness, assurance, and empathy towards the satisfaction of IndiHome product customers. Keywords: Service Differentiation, Service Quality, Consumer Satisfaction, Internet Service PermaLink | Plain Format | Corresponding Author (Ratih Hadiantini)

214	ABS-255	Marketing Management
The Effect of Service Quality to Customer Satisfaction: A Case Study from Timor Leste, Dili Indrawati, Moises Pinto Henriques Telkom University Abstract This research was conducted at Bank Mandiri Branch of Timor Leste, Dili. In Dili, Bank Mandiri is one of the foreign banks in Timor Leste. The main reason for this study in choosing Bank Mandiri as the object of research is Bank Mandiri is still facing obstacles in its services, especially on the front liner of teller and customer service. This is known from customer complaints when researchers did direct observations. On a normal day, one customer takes approximately 1.5 to 3 hours to make transactions. If there is a big day, customer complaints are increasing because sometimes it takes more than 1 day to do transactions in Bank Mandiri branch of Timor Leste. The purpose of this study is to determine respondents assessment about the dimensions of service quality, satisfaction level, and the influence of the dimensions of service quality to customers satisfaction either partially or simultaneously. The research method used is quantitative method and sampling technique used is purposive sampling. Data were collected from 400 respondents through questionnaires distributed by on line and off line. The result of descriptive analysis shows the score for each dimension from the highest to the lowest respectively are Tangibles which has score 57,8%, Responsiveness 55,2%, Assurance 53,8%, Reliability 53,6% and Empathy has the lowest score 53,1%. Customer Satisfaction has score of 59.6%. Multiple Linear Regression Analysis result shows that Service Quality influences simultaneously to Customer Satisfaction due to the fact that F value(188,5) is more than F table (2,24) and the R square is equal to 70,5%. Improving the quality of service at tellers should be pursued in relation to tangibles, responsiveness, assurance, reliability, and emphaty variables, such as providing comfortable seating with attractive designs, providing a convenient queue for customers. increasing teller knowledge of Bank Mandiri products, service time as promised, and ethical attention when communicate with customers. Keywords: Service Quality, Customer Satisfaction, Bank Mandiri, Timor Leste PermaLink | Plain Format | Corresponding Author (Indrawati Indrawati)

215	ABS-261	Organizational Behavior, Leadership and Human Resources Management
Influence of ISO 9001:2015 Quality Management System Implementation on Employee Performance (Case Study of UPI Academic Directorate) Desi Lavianti,Prof. Dr. H. Eeng Ahman, MS (Management, University of Education Indonesia, Bandung, Indonesia) Abstract Abstrak The purpose of this study is to determine the effect of Quality Management System (SMM) ISO 9001:2015 on employee performance, with research object UPI Directorate of Academic. The ISO 9001:2015 Quality Management System is seen from three processes, among others, the Quality Manage-ment Plan, Organizational Commitment, and Implementation of ISO 9001:2015 Procedures. The unit of analysis is all employees in the Academic Directorate. The research data were obtained from the sample of employee respondents selected at random. The results of the study found that ISO 9001:2015 certification planning, Quality Management Plan, Organizational Commitment, and Implementation of ISO 9001:2015 Procedure were implemented well by top management and employees. Implementation results of ISO 9001:2015 have a significant positive effect on employee performance. Keywords: Quality management system, ISO 9001:2015 Keywords: Quality management system, ISO 9001 PermaLink | Plain Format | Corresponding Author (DESI LAVIANTI)

216	ABS-265	Organizational Behavior, Leadership and Human Resources Management
THE ROLE OF JOB DEMANDS AND TEAMWORK EFFECTIVENESS IN A HARMONIZING RELATIONSHIPS WITHIN PORT POLICE ORGANIZATION Praptini Yulianti, Maulida Rohmawati & Nidya Ayu Arina Universitas Airlangga, Indonesia Abstract Burnout is a condition which needs to be prevented and minimized in an organization, whereas engagement is one of the essential things for an organization. Police as the forefront agent of the state holds an important role in maintaining public order and controlling crime. Therefore, the understanding of burnout and engagement is considered crucial for all police members. This study aimed to identify the effects of job demands on burnout and engagement of police officers, and also to recognize the effects of job demands on burnout moderated with teamwork effectiveness. The data were collected through observation and questionnaire involving 131 police officers at the Police Resort of Tanjung Perak Port Surabaya, Indonesia . The findings showed a significant effect on three hypotheses, which are the effect of job demand on burnout, job demands on engagement, and teamwork effectiveness on engagement. However, there were no significant effect of teamwork effectiveness on burnout, and job demands on burnout moderated with teamwork effectiveness. Keywords: Job Demands, Teamwork Effectiveness, Burnout, Engagement PermaLink | Plain Format | Corresponding Author (Nidya Arina)

217	ABS-266	Organizational Behavior, Leadership and Human Resources Management
The Influence of Clan Culture on Organizational Citizenship Behavior (OCB) With Affective Organizational Commitment As Intervening Variable of Employees in Sekolah X Surabaya Margareta Damar Tri Pamungkas & Praptini Yulianti Magister Management of Airlangga University, Indonesia Abstract Individual behaviors that are discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promote the effective functioning of an organization (Organ, 1988). Therefore, the encouragement is required to motivates each individual to have extra-role behavior or organizational citizenship behavior (OCB). The purpose of this study was to analyze the influence of clan culture on organization citizenship behavior (OCB) with affective organizational commitment as intervening variable. The sample of this research is the employees of School X Surabaya which amounted to 54 people as respondents consist of administrative staff, library staff, accounting staff, human resources staff, multimedia staff, maintenance of facilities and infrastructure staff, information technology staff and CHB-Center staff. The data in this study was obtained through observation and spreading of questionnaires. Data analysis technique used in this research is partial least square (PLS) and sobel test to test the effect of mediation. The results of this study show that clan culture has a significant positive effect on affective organizational commitment and affective organizational commitment have a significant positive effect on organizational citizenship behavior both OCB-I and OCB-O. Affective organizational commitment has been shown to have a full effect of mediation on the influence of clan culture on organizational citizenship behavior. This study has implications that affective organizational commitment is one of the most important elements to improve the organizational citizenship behavior (OCB) in an organization. Keywords: Organizational Culture, Clan Culture, Affective Organizational Commitment, dan Organizational Citizenship Behavior (OCB) PermaLink | Plain Format | Corresponding Author (Margareta Damar Tri Pamungkas)

218	ABS-267	Organizational Behavior, Leadership and Human Resources Management
Influence of Perceived of Organizational Support for Creativity and Creative Self-efficiency on Job Satisfaction towards Individual Creativity in Member of Non-profit Organizations Engaged in Domestic Stray Animal Care in Surabaya and Sidoarjo Tri Siwi Agustina Universitas Airlangga Abstract Creativity is one of the main aspects that individuals needed to continuously develop themselves to solve problems. This study focused on perceived of organizational support for creativity, creative self efficacy, job satisfaction, individual creativity, and how the variables affect each other on 50 members from five non profit organizations engaged in domestic stray animal care in Surabaya and Sidoarjo. Using Partial Least Square (PLS) analyses method, the result of this study proved that there are significant influences on several hypothesis, namely the influence of POS for creativity toward job satisfaction, creative self-efficacy toward job satisfaction, POS for creativity toward individual creativity, and creative self efficacy toward individual creativity. Variables with no significant effect are job satisfaction toward individual creativity caused by lack of intrinsic and extrinsic motivation in member, POS for creativity toward individual creativity with job satisfaction as intervening variable, and creative self efficacy toward individual creativity with job satisfaction as intervening variable. The results of this study can be used as an input in decision making related to quality development and organizational development in order to increase job satisfaction and creativity of non-profit organizations engaged in domestic stray animal care in Surabaya and Sidoarjo. Keywords: Perceived of organizational support for creativity, creative self-efficacy, job satisfaction, individual creativity PermaLink | Plain Format | Corresponding Author (Tri Siwi Agustina)

219	ABS-269	Organizational Behavior, Leadership and Human Resources Management
TRANSACTIONAL LEADERSHIP IN PUBLIC SECTOR Ida Ayu Putu Sri Widnyani , Gede Wirata Universitas Ngurah Rai Abstract The democratic system of government is the election of leaders through popular vote. Although the people are given the freedom of choice, they are still limited to choosing candidates offered by political parties. Freedom of choice in elections has no overall positive impact. As once elected, a leader will not be fair to all the people in the region he leads. The nature of revenge will arise when the grant, aid or development program. The main priority is the group of people who become the territory of the winner. While the region is not basis of its winner, it will never get priority development and never even get help. This model as a form of reward and punishment by the elected leader in public sector as the impact of the transactional leadership model has always had the support of the community. Keywords: Transactional, Leadership, and Public Sector. PermaLink | Plain Format | Corresponding Author (Ida Ayu Putu Sri Widnyani)

220	ABS-271	Organizational Behavior, Leadership and Human Resources Management
EFFECT OF DIRECT AND INDIRECT COMPENSATIONS TO EMPLOYEE PERFORMANCE OF GOVERNMENT SECRETARIATS WEST JAVA PROVINCE Ade Triyasa ,Edi Suryadi Graduate Student University Education of Indonesia and SAPPK Institute Technology of Bandung. University Education of Indonesia Abstract This study aims to determine the effect of direct and indirect compensation on employee performance at the Secretariat of West Java Provincial Government, with the hypothesis of direct and indirect compensation significantly affect the performance of employees at the Secretariat of West Java Provincial Government. The population of this research are the employees of West Java Provincial Secretariat of 1,208 employees consisting of 13 Bureaus, through stratified random sampling technique, obtained by sample size of 115 employees. This research is descriptive and verifikatif by survey method. Data collection techniques are conducted with recording documents, interviews and questionnaires. The analysis method used is descriptive analysis, path analysis with SPSS (Statistical Product & Service Solution) program and Pathcel Microsoft Excel 2000 for Windows. Descriptive research results indicate that direct or indirect compensation does not affect the performance of employees at the Secretariat of West Java Provincial Government.Adapun the results of path analysis research indicates that direct and indirect compensation simultaneously nonsignifikan influence on employee performance. Keywords: : direct compensation, indirect compensation, employee performance PermaLink | Plain Format | Corresponding Author (ADE TRIYASA)

221	ABS-17	Organizational Behavior, Leadership and Human Resources Management
COLLABORATIVE-BASED ACADEMIC SUPERVISION FOR PRINCIPALS Bahrodin,Maman Racman, Joko Widodo, Achmad Slamet Univeritas Negeri Semarang, Indonesia Abstract The research aims to analyzing and synthesizing collaborative-based academic supervision model which is feasible in Banyumas Regency. Research method employed Research and Development design. Data were obtained from the results of academic supervision, need analysis, hypothetical model testing, and model validation. Data collection techniques used questionnaires, interviews, documentation studies, observations, and FGDs. Test validity used model validation from experts and practitioners. The qualitative descriptive analysis used data display, reduction, verification, and conclusion. The results showed that (1) the factual model of collaborative-based academic supervision model for principals was categorized into good category with percentage 74.87%; (2) hypothetical model of collaborative-based academic supervision model for pricipals was categorized into very important with percentage 85.82%; (3) the final model of collaborative-based academic supervision model is feasible with percentage 83.99%. Collaborative-based academic supervision model for principals contributed 14.40% to the improvement of teachers performance. The results concluded that the academic supervision model is good, but it is not yet optimal. Collaborative-based academic supervision models are essential, more practical, effective and efficient by emphasizing the steps namely report building, basic determination of collaboration, principles, problem sets, directing settings, participation, team discussions, cooperation, and follow-up. The academic supervision model is feasible to improve teachers performance. Keywords: Teacher Performance, Academic Supervision, SMP principals, Collaborative PermaLink | Plain Format | Corresponding Author (Bahrodin Bahrodin)

222	ABS-19	Organizational Behavior, Leadership and Human Resources Management
The Mediating Role of Psychological Empowerment on the Effect of Person-Organization Fit on Innovative Work Behavior Maria Syana Melina and Christine Winstinindah Sandroto Atma Jaya Catholic University of Indonesia Abstract Innovative work behavior is needed, so the organization can remain sustainable. Previous studies have suggested that person-organization fit affects the innovative work behavior and psychological empowerment mediates the influence between them. This study aims to prove further whether the influence of person-organization fit on innovative work behavior is mediated by the psychological empowerment of the employees. Population in this study is all employee Cigading Habeam Center, Co and sampling technique used is convenience sampling. Innovation work behavior is assessed through supervisor-rated and self-rated. Results of the study indicate that person-organization fit has significant effect on the innovative work behavior (supervisor-rated), person-organization fit has significant effect on the psychological empowerment, psychological empowerment has significant effect on the innovative work behavior (supervisor-rated), person-organization fit has significant effect on employees innovative work behavior (supervisor-rated) with psycho-logical empowerment as mediator. This study showed that the direct effect of person-organization fit on innovative work behavior (supervisor-rated) is greater than its indirect effect. While assessed through self-rated, person-organization fit has no significant effect on the innovative work behavior. Assessment by supervisor-rated is considered more objective than self-rated. Keywords: Innovative Work Behavior, Innovation, Person-Organization Fit, Psychological Empowerment PermaLink | Plain Format | Corresponding Author (Christine Winstinindah Sandroto)

223	ABS-276	Organizational Behavior, Leadership and Human Resources Management
The Influence of Perceived Organizational Support and Job Characteristics on Organizational Citizenship Behavior with Employee Engagement as Intervening Variables on Pharmacists Dewi Malik Machfud & Praptini Yulianti Magister Management Airlangga University, Indonesia Abstract The number of community pharmacies continue to grow from year to year and face hyper competition, so community pharmacies must be able to provide good performance, including in the management of human resources. This study was aimed at examining the influences of perceived organizational support, job characteristics, employee engagement, and organizational citizenship behavior. This research was a quantitative research using questionnaire. Data were collected through surveys and filled by 52 pharmacists from 25 community franchise-pharmacies in Surabaya, East Java, Indonesia. Employee engagement was influenced significantly by perceived organizational support and job characteristics. Organizational citizenship behavior was influenced significantly by perceived organizational support, job characteristics, and employee engagement. A significant positive influence indirectly between perceived organizational support and organizational citizenship behavior through employee engagement, and an indirectly significant positive influence between job characteristics and organizational citizenship behavior through employee engagement. The implication practice of this study is that although perceived organizational support of pharmacists is not very high but pharmacists have engagement to their profession, so OCBI is greater than OCBO in pharmacists. Keywords: perceived organizational support, job characteristics, organizational citizenship behavior, employee engagement, pharmacist, community pharmacy PermaLink | Plain Format | Corresponding Author (Dewi Malik Machfud)

224	ABS-278	Organizational Behavior, Leadership and Human Resources Management
The dynamics of the political participation of the community in the direct elections of Gianyar Regency of reform era I Made Artayasa (1), Gede Wirata (2), I Wayan Astawa (3) Faculty of Political and Social Science Ngurah Rai University Abstract The influence of globalization and the reform movement has brought changes to the national and local political life in Indonesia. Direct elections in Gianyar regency have been held twice, namely direct elections in 2008 and 2012. Two times the direct election is the dynamics of political participation of the community is interesting enough to be studied. Problems raised in this study. How is the political participation of the people of Gianyar district in the direct election of reform era? The objective of the study was to identify and describe the political participation of the community, the influential power relations in the direct elections of the reform era. This study used qualitative research methods. The data consists of primary data source and secondary data source. The data collected through observation, interview, document study and literature study, presentation. The results of analysis are presented descriptively-qualitative. Keywords: political participation, community, direct elections PermaLink | Plain Format | Corresponding Author (I Made Artayasa)

225	ABS-38	Organizational Behavior, Leadership and Human Resources Management
The Influence of Staffing to Work Performance (Study on Employees at Production Division of PT Samick Indonesia) Pupung Purnamasari & Endang Mahpudin Universitas Pendidikan Indonesia Abstract Employee performance in Production Section at PT. Samick Indonesia is indicated to be still low as seen from the lack of a sense of responsibility of employees in the work that resulted in production levels that do not reach the target. This is very possible because the placement of employees in the Production Department at PT. is still not effective as seen from the mismatch between abilities, skills, and expertise with job specialization, as well as inappropriate placement of academic and skill sciences. The method used in this research is quantitative method with associative statistical approach to know the relation between employee placement as independent variable with work performance as dependent variable. The data collection is done by distributing questionnaires to the employees on the production scale at PT. Samick Indonesia as many as 60 respondents. Data analysis and statistical hypothesis testing is done by simple linear regression analysis. The conclusion of this study found that employee placement on work performance obtained correlation coefficient value of r = 0.49. The results of statistical hypothesis testing that there is significant effect of employee placement on job performance in Production Section at PT. Samick Indonesia. The amount of influence employee placement on work performance based on the calculation of coefficient of determination obtained by 24.01%; and the rest of 75.99% influenced by other factors not discussed in this research. Keywords: Employee Placement, Job Performance, Production Section PermaLink | Plain Format | Corresponding Author (Endang Mahpudin)

226	ABS-40	Organizational Behavior, Leadership and Human Resources Management
The effects of competency, self-efficacy, and locus of control on small medium enterprises performance in West Sumedang. Chairul Hakim, Disman MS Indonesia University of Education Abstract Small medium enterprises performance was determined by some factors such as production efficiency, marketing strategy, and financial adequacy. But, there is one factor which is important for SMEs performance, the enterpreneur itself specially its characteristics. This study examined the effects of competency, self-efficacy, and locus of control on small medium enterprises performance in West Sumedang. This study used survey research design and respondents were SMEs entrepreneurs located in West Sumedang (N = 236). Result of the multiple regression analysis showed that competency had a significant and positive effects on SMEs performance. self-efficacy had a significant and positif effect on SMEs performance. and locus of control had no significant effect on SMEs performance. Implications for future research and practice were discussed. Keywords: Competency, Self-efficacy, Locus of Control, Perfomance, SMEs PermaLink | Plain Format | Corresponding Author (Chairul Hakim)

227	ABS-41	Organizational Behavior, Leadership and Human Resources Management
The Linking of Knowledge Management Enabler and Employees Performance (Study in Processing Post Unit PT. Pos Indonesia, Bandung) Anita Silvianita, Omnie P. Pramesti, Mahendra Fakhri Telkom University Bandung Abstract In this era, to face the competition in business organizations need to improve the strategy and innovation. Beside humans and capital, knowledge become an important resource. Through knowledge, someone share their experiences and apply it in the organization to reach the goals. Hence, the company is concern to the importance of knowledge management as an essential asset. In order to manage it, the organization have to concern with enablers factors. The aim of this research is to find the influence of organizational structure and information technology (IT) as a part of knowledge enabler to employees performance in Processing Post Unit, PT. Pos Indonesia Bandung. Based on results it is known that both factors affect the employees performance. It also known that still many other factors can accelerate knowledge management enabler. Keywords: Knowledge management enabler, Organizational Structure, Information Technology, Employees Performance PermaLink | Plain Format | Corresponding Author (Anita Silvianita)

228	ABS-297	Organizational Behavior, Leadership and Human Resources Management
THE INFLUENCE OF DISCIPLINE COACHING AND PHYSICAL WORKING ENVIRONMENT ON EMPLOYEE MOTIVATION IN PT. KERTAS PADALARANG (PERSERO) Prof. Dr. Hj. Sedarmayanti, M.Pd., APU Email: sedarmayanti@gmail.com Sabar Gunawan, MA Email: gunaw911@yahoo.com Brian Wira Wibawa Email: brianww25@gmail.com Universitas Dr Soetomo/ STIA LAN Bandung/ Universitas Kristen Maranatha Abstract Abstract Discipline coaching and providing of safe, comfortable working environment generate employee motivation to work optimally and to achieve the goal of the company. This research aims to show the effect of discipline coaching and working environment on employee motivation at PT. Kertas Padalarang (Persero). This research is taking121 respondents and using saturated sampling. Data for this research is collected by questionnaire, using Semantic Differential Scale. The research method is multiple linier regression analysis, simultaneous and partial determination of coefficient analysis, and hypotheses testing using F-test and t-test. The count result and the descriptive analysis show that the implementation of discipline coaching of the production section of PT. Kertas Padalarang (Persero) and condition of the physical working environment of the production section of PT. Kertas Padalarang (Persero) would be categorized to be excellent, while the employee working motivation would be categorized to be high. Positive effect of discipline coaching on employee motivation is showed by coefficient value 0.259 and 0.039 significant and t count < t table (2.084 > 1.981) and positive effect of physical environment on employee motivation is showed by coefficient value 0.360 and 0,000 significant and t count < t table (7.360 > 1.981). Discipline coaching and physical work environment effects the employee motivation simultaneously with 0,000 significant and F count > F table (31.943 > 3.07). The effect of discipline coaching and physical work environment on employee motivation is showed simultaneously by 35.1%. The partial effect of discipline coaching is showed by 3.6% and the partial effect of physical work environment is showed by 31.5%. The next research is supposed to be the effect of organizational culture, compensation, or leadership on employee motivation of clinic, school, or hospital. Keywords: discipline coaching, working environment, employee motivation PermaLink | Plain Format | Corresponding Author (Sedarmayanti Yanti)

229	ABS-45	Organizational Behavior, Leadership and Human Resources Management
The Impact of Coaching and Person Job Fit on Self Efficacy and Its Impact on Performance Agi Syarif Hidayat Faculty of Economic, University of Swadaya Gunung Jati Jalan Pemuda No 32, Cirebon 45132, Indonesia agi.unswagati[at]gmail.com Abstract The purpose of this research is to know the influence of coaching and person job fit on self efficacy and its impact to performance. The research method used is quantitative research method. Population in this research is employees of marketing department at PT. Lambang Putra Perkasa Motor Cirebon with 45 people. Sampling technique used is a sampling technique saturated, so that all members of the population sampled as many as 45 people. Data retrieval technique using questionnaire with scale measurement instrument using likert scale. Data analysis techniques used using path analysis with SMART PLS application. The results showed that: 1) coaching had no significant effect on self efficacy, 2) coaching had no significant effect on performance, 3) person job fit had significant effect on self efficacy, 4) person job fit had significant effect on performance, 5) self efficacy had significant effect on performance. Keywords: Coaching, person job fit, self efficacy, performance PermaLink | Plain Format | Corresponding Author (agi syarif hidayat)

230	ABS-302	Organizational Behavior, Leadership and Human Resources Management
THE INFLUENCE OF WORK ABILITY ON EMPLOYEE PERFORMANCE MASHARYONO MASHARYONO; SYAMSUL HADI SENEN; DESITA ANGGARA DEWI UNIVERSITAS PENDIDIKAN INDONESIA Abstract Companies that engaged in the manufacturing sector rely on a high quality and a high employee performance. Employee performance is still an important problem in manufacturing companies, especially at PT. Indorama Synthetics Tbk. Polyester Division in Purwakarta. One of the efforts made by the company to improve employee performance is by improving employee skill. The present study uses descriptive analysis technique and verification. The method of the study is an explanatory survey of 103 respondents, while the data is obtained through the questionnaires. Then, the analysis of the study is by using a simple linear regression analysis. The finding of the study indicates that the works ability is very good, but there are weaknesses in the knowledges dimension. Other findings stated that the employees performance is very high, especially on the dimensions of ethics and communication. The working ability is influence 70, 3% to employee performance. If the company does not pay attention to the performance, the company will difficult to achieve any goals and or the productivity of work. Keywords: ABILITY, PERFORMANCE, HUMAN RESOURCES MANAGEMENT PermaLink | Plain Format | Corresponding Author (Masharyono Masharyono)

231	ABS-49	Organizational Behavior, Leadership and Human Resources Management
The Influence of Knowledge Sharing on Academic Performance Fahmi Jahidah Islamy, Tjutju Yuniarsih, Kusnendi and Lili Adi Wibowo Indonesia University of Education Abstract Purpose This research aims to understand the effect of knowledge sharing on academic performance. Two processes of knowledge sharing are distinguished: donating and collecting. This research is intended to contribute to academic institutions in improving academic performance. Design/methodology/approach The sample in this study amounted to 346 samples consisting of students at the School of Economics Indonesia Membangun Bandung by using probability sampling techniques. The analysis technique used is multiple linear regression. The variables studied are knowledge sharing (knowledge donating and knowledge collecting) and academic performance Findings The research findings indicate that knowledge donating and knowledge collecting are positively significant related to academic performance Research limitations/implications Based on these results, a number of theoretical and practical implications are discussed, and suggestions for further research are presented Keywords: Knowledge sharing, knowledge donating, knowledge collecting, academic performance PermaLink | Plain Format | Corresponding Author (Fahmi Jahidah Islamy)

232	ABS-50	Organizational Behavior, Leadership and Human Resources Management
Polychronicity in the Hotel Industry in Bandung City Rian Andriani (a*), Disman MS (b) Indonesia University of Education Abstract The research was conducted to analyze the factors of polychronicity and the impact of polychronicity on the level of job satisfaction of hotel employees. Polychronicity is important to service companies, as its implementation has a great impact on improving efficiency and quality of work and employee satisfaction. Employee satisfaction in multitasking ultimately contributes to both themselves and the company. The research was conducted through a survey to 64 employees of star hotels in Bandung City as the respondents. This experimental study resulted in a finding that polychronicity can improve employee job satisfaction. The dominant factors formed in polychronicity are related to the ability of employees to do many tasks, multitask, and complete a task before starting another task. Another finding is that the level of employees position affects polychronic behavior, so does their gender. This research is beneficial for the service industry identical with multitasking but still prioritizing excellent services. Keywords: Polychronicity, Satisfaction, Hotel PermaLink | Plain Format | Corresponding Author (Rian Andriani)

233	ABS-51	Organizational Behavior, Leadership and Human Resources Management
Organizational Citizenship Behavior on Teacher, Case Study of School X Oktovoni Sandjaja & Khrista Jaya Wardhani Airlangga Univeristy Abstract This research objective is understanding forms of organizational citizenship behavior found on teachers in religion based private schools. Oganizational citizenship behavior or OCB, is an individual behavior that is discretionary not directly or explicitly recognized by the formal reward system, and in the aggregate promotes the efficient and effective functioning of the organization. There are five dimensions characterizing OCB, which are altruism, conscientiousness, sportsmanship, courtesy, and civic virtue. This research was implemented in school X, one of religion based private schools in Surabaya. There were 6 teachers as total subject and data were collected with interviews and observation. Further analysis was using triangulation analysis techniques on data resources. Form the data analysis result was obtained result that there were several forms of OCB that characterized behavior dimensions from th OCB Keywords: organizational citizenship behavior, teacher, school PermaLink | Plain Format | Corresponding Author (Oktovoni Sandjaja)

234	ABS-52	Organizational Behavior, Leadership and Human Resources Management
LEARNING CULTURE AND TECHNOLOGY ACCEPTANCE AS PREDICTORS OF EMPLOYEE JOB PERFORMANCE in ELECTRICAL PUBLIC COMPANY Arif Partono Prasetio, Bachruddin Saleh Luturlean, Ghilman Riyadhi Telkom University Abstract The aim of this study is to examine the effects of learning culture and technology acceptance on employee performance. Technology believed to have fundamental importance in every business. Proper selection and application of a set of technology will drive business development of an organization. Ever changing technology especially in electrical company demands constant improvement from their employee. Everybody needs to enhance their knowledge and skills. To cope with this trend organization must have ability to transform into a learning organization. They need to build a learning culture among their employees, a culture which drive the individual to constantly learn, generates, shares, and apply new knowledge. Previous studies suggest that strong learning culture can bring about positive outputs from individuals. The data was gathered through questionnaire distributed to 67 employees from one branch of public electrical company in Bandung, West Java. Data was analyzed using multiple regressions and bootstrap confidence interval. The results of the study indicate that learning culture have a significant positive effect on employee performance and the technology acceptance mediating this relations. The organization should develop learning culture and their employee adaptability to boost their performance. In doing so they are more likely to thrive in the business. Keywords: technology acceptance, learning culture, employee performance PermaLink | Plain Format | Corresponding Author (arif partono prasetio)

235	ABS-54	Organizational Behavior, Leadership and Human Resources Management
The Role of Job Satisfaction and Organizational Citizenshp Behavior in Developing Knowledge Sharing Behavior in Private Universities Miman Nurdiaman, Arif Partono Prasetio, Gugun Geusan Akbar, Annisa Rahmawati, Rani Putri Yasmin Telkom University Garut University Abstract The current study discussed the effect of job satisfaction on knowledge sharing intention and behavior and the role of organizational citizenship behavior (OCB) as mediation in the relationship. This study conducted in private universities in Bandung and Garut using 133 lecturer as participant. The results showed that job satisfaction has a significant positive influence on knowledge sharing. It was also found that OCB has a mediating role in the relationship. It is identified from the LLCI and ULCI which has positive value and contain no zero. Research that examined the relationship of job satisfaction, OCB, and knowledge sharing is still limited so that this work can contribute in expanding such study in the future. Organizations need employees who have broader insight and knowledge to face future challenges. This can be achieved by implementing policies that encourage employees to share knowledge. In order for employees to share with colleagues, organizations need to improve their level of job satisfaction. Satisfied employees tend to have an intention to produce better results for the company. One of the contributions of satisfied employees is the increased OCB spirit. This research confirms that the management of a business organization needs to build both elements so that the application of knowledge sharing can be successful. Keywords: Job satisfaction, organizational citizenship behavior, knowledge sharing PermaLink | Plain Format | Corresponding Author (arif partono prasetio)

236	ABS-311	Organizational Behavior, Leadership and Human Resources Management
EFFECT TRAINING AND EMPOWERMENT IN IMPROVING JOB SATISFACTION B Lena Nuryanti; Wulan Dewani Putri; Masharyono UNIVERSITAS PENDIDIKAN INDONESIA Abstract Job satisfaction is still an important concern that is examined at all times, because job satisfaction is important for organizational effectiveness. The organization will more effectively have employees who feel more satisfied with their work than with organizations that are not satisfied with their work. Job satisfaction greatly affects the service to customers, because the service industry, especially banks that have a high level of intensity to compete directly with customers. The problem of employee job satisfaction is still the main focus in the banking industry. This study aims to obtain influence of training and empowerment to job satisfaction. The method used is explanatory survey with samples of 50 employees. The Data analysis techniques used are multiple linear regression, with SPSS for windows 23.0. Based on the results of the study, the description of techniques in the good category, description of empowerment in the goof category, job satisfaction description in the high category, and job satisfaction influenced by training and empowerment Keywords: Training, Empowerment, Job Satisfaction PermaLink | Plain Format | Corresponding Author (B Lena Nuryanti Satradinata)

237	ABS-312	Organizational Behavior, Leadership and Human Resources Management
MEDIATING ROLE OF ACADEMIC MOTIVATION ON BIG FIVE PERSONALITY AND ACADEMIC PERFORMANCE RELATIONSHIP Ida Bagus Gede Adi Permana Universitas Airlangga Abstract The Big Five Personalities and academic motivation is closely related to students academic performance. Academic performances can be either improving or declining according to the students personalities and academic motivation. This study aims to seek the influence of the Big Five Personalities on academic performance, using the academic motivation as the intervening variable. The findings shows that the dimensions of the Big Five Personalities significantly influence the academic performance. The other results show that openness partially influences academic performance after being mediated with intrinsic motivation, agreeableness and openness respectively influence fully and partially on academic motivation. Keywords: Big Five Personalities, academic performance, academic motivation PermaLink | Plain Format | Corresponding Author (Ida Bagus Gede Gede Adi)

238	ABS-57	Organizational Behavior, Leadership and Human Resources Management
THE FACTORS DRIVING OF INTENSION WAKIF TO PAY CASH WAQH AT BANTUL REGENCY YOGYAKARTA Kusuma Chandra Kirana, Sri Hermuningsih, Retno Widiastuti Universitas Sarjanawiyata Tamansiswa Yogyakarta Abstract The purpose of this study is to analyze the driving factors of Intention Wakif for to do pay cash waqh at Bantul Regency Yogyakarta, This study is a quantitative research which was using Theory of Planned Behavior from Azjen . Research variables were Subjective norms, Goverment Support and Self Efficacy to wakif choice pay cash waqh. The object of research are which one to pay waqh. People that are members of Bazwa with100 respondence, divided into four village are 35 from Banguntapan, 23 from Bantul City , 11 from Dlingo and 29 from Kasihan.Type of data collected is of primary data and secondary data. Methods of data analysis used in this research include test validity, reliability test and path analysis. The results of this study indicate that driving factors to intention Wakif are, Subjective norms, Government Support and Self Efficacy. Research result showed that the effect Subjective norms toward intention through attitude. Intention had higher effect than Government support and self efficacy with the result that Government Support was a dominant variabel which could influence through attitude and intention. Keywords: Intention, Wakif, Cash Waqh and Bantul PermaLink | Plain Format | Corresponding Author (Kusuma Chandra Kirana)

239	ABS-314	Organizational Behavior, Leadership and Human Resources Management
The effect of employee retention on turnover intention employee-case study on head office Bank Lampung Puspita Wulansari, B. Meilita, Yufaraj Ganesan Telkom University and University Sains Malaysia Telkom University University Sains Malaysia Abstract Achieving company performance will never be separated from the participation of employees. The performance would be good, if employees could survive and there is no significant turnover. Because turnover will caused the losing knowledge and culture that has been made along with the departure of the employee and automatically company will lose their ability, experience and also their assets. Turnover problem in banking industry on 2016 reaches 15 percents which is caused by the efficiency of the company normal cycle. Obviously, this is big problem for banking sector, where banking is one of the crucial sectors in Indonesia. The main reason of turnover is because employee are not satisfied working in those companies. Therefore it is important for the company managing their employee by maintaining employees who have been involved in the success of the company, and known as employee retention. This study analyzed the effect of employee retention on turnover intention in Bank Lampung Head Office, using 129 respondents who are employees of bank Lampung. Simple regression analysis and descriptive analysis were used in this study, to examine and measure the relationship between the employee retention and turnover intention variables. The result showed that a significant negative relationship between employee retention programs on turnover intention at Bank Lampung. This suggests that the employee retention program within the company can lower the company turnover rate. Keywords: employee retention, turnover intention, performance, human resource management PermaLink | Plain Format | Corresponding Author (Puspita Wulansari)

240	ABS-66	Organizational Behavior, Leadership and Human Resources Management
Work Family Conflict : with antecedent Job Involvement, Role Ambiquity and Job demands moderating Social Support Praptini Yulianti & Asti Permata Sari University Airlangga Abstract ABSTRACT : This study examines work family conflict with job involvement antecedent, role ambiquity and job demand moderated by social support. This research samples are 134 nurses in private business hospital. Data analitical technique uses Smart PLS. The result of this study is job involvement negatively influenced and significant to work family conflict with more strongly influenced by social support as moderator. Job demand is positively influenced to work family conflict with less strongly influenced moderate by social support, while role ambiquity is not significance influenced to work family conflict. This study implications is social support from supervisor, cowokers also family can reduce work family conflict. Keywords: Job Involvement, Role Ambiquity, Job Demand, Work Family Conflict, Social Support. PermaLink | Plain Format | Corresponding Author (Praptini Yulianti)

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