The Role of Job Satisfaction and Organizational Citizenshp Behavior in Developing Knowledge Sharing Behavior in Private Universities Miman Nurdiaman, Arif Partono Prasetio, Gugun Geusan Akbar, Annisa Rahmawati, Rani Putri Yasmin
Telkom University
Garut University
Abstract
The current study discussed the effect of job satisfaction on knowledge sharing intention and behavior and the role of organizational citizenship behavior (OCB) as mediation in the relationship. This study conducted in private universities in Bandung and Garut using 133 lecturer as participant. The results showed that job satisfaction has a significant positive influence on knowledge sharing. It was also found that OCB has a mediating role in the relationship. It is identified from the LLCI and ULCI which has positive value and contain no zero. Research that examined the relationship of job satisfaction, OCB, and knowledge sharing is still limited so that this work can contribute in expanding such study in the future. Organizations need employees who have broader insight and knowledge to face future challenges. This can be achieved by implementing policies that encourage employees to share knowledge. In order for employees to share with colleagues, organizations need to improve their level of job satisfaction. Satisfied employees tend to have an intention to produce better results for the company. One of the contributions of satisfied employees is the increased OCB spirit. This research confirms that the management of a business organization needs to build both elements so that the application of knowledge sharing can be successful.
