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Influence of ISO 9001:2015 Quality Management System Implementation on Employee Performance (Case Study of UPI Academic Directorate)
Desi Lavianti,Prof. Dr. H. Eeng Ahman, MS

(Management, University of Education Indonesia, Bandung, Indonesia)


Abstract

Abstrak

The purpose of this study is to determine the effect of Quality Management System (SMM) ISO 9001:2015 on employee performance, with research object UPI Directorate of Academic. The ISO 9001:2015 Quality Management System is seen from three processes, among others, the Quality Manage-ment Plan, Organizational Commitment, and Implementation of ISO 9001:2015 Procedures. The unit of analysis is all employees in the Academic Directorate. The research data were obtained from the sample of employee respondents selected at random. The results of the study found that ISO 9001:2015 certification planning, Quality Management Plan, Organizational Commitment, and Implementation of ISO 9001:2015 Procedure were implemented well by top management and employees. Implementation results of ISO 9001:2015 have a significant positive effect on employee performance.

Keywords: Quality management system, ISO 9001:2015

Keywords: Quality management system, ISO 9001

Topic: Organizational Behavior, Leadership and Human Resources Management

Plain Format | Corresponding Author (DESI LAVIANTI)

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