NURSES SERVICE QUALITY IN COMMUNITY HEALTH SERVICE USING ANALITYC HIERARCHY PROCESS (AHP) Ali Zaenal Abidin, Suwatno, Tjutju Yuniarsih and Disman
Universitas Pendidikan Indonesia
Abstract
The quality of health service plays a strategic role in improving public health. The purpose of this study to determine the quality of nursing service and figure out the most important criteria in nurses service quality based on priority scale or rank in community health service in Tangerang Selatan city. The data obtained are analyzed using Analytic Hierarchy Process (AHP) method. Based on the AHP calculation using software SuperDecision result, the most important criteria is Assurance (1st rank), Empthy (2nd rank), Responsiveness (3rd rank), Reliability (4th rank) and Tangibility (5th rank).
Keywords: Keywords: Analytic Hierarchy Process, Service Quality, Community Health Service
Topic: Organizational Behavior, Leadership and Human Resources Management
