An Integrated Framework to Support Process Supply Chain in Tourism Sector lenny c nawangsari, ahmad hidayat sutawijaya
universitas mercu buana
Abstract
Tourism nowadays has evolved into a sector that has the potential to be developed and can move the economy of a country. One of the tourism industry strategies in improving competitiveness is the effective tourism supply chain management. The purpose of this research is to analyze the supply chain model in tourism sector.
The research methodology used in this research is the qualitative approaches with case study research in West Java. The data collection will be gathered through deep interviews and detail observations on key informants and to analyze the data and draw conclusions by reduction.
The study highlights mainly on the framework model of Supply Chain in Tourism Sector has three levels: strategical, tactical and operational. Some other factors that are affecting the effectiveness of the supply chain are shareholders, tourism destinations, agents, tour operators, accessibility, attractiveness and facilities. These components are suggested to be well managed by the stakeholders and as the result it will increase the strategic values for the sustainability of business.
Keywords: Tourism, Supply Chain Management, Destinations. Agent, Tour Operator.
Topic: Innovation, IT, Operations and Supply Chain Management
