The Influence of Transformational Leadership on Employee Performance with Communication Satisfaction Mediation (Case Study of Frontliner Employees of PT Bank Muamalat, TBK Surabaya) Nilakandi Kusuma Wardani & Anis Eliyana
Department of Management, Faculty of Economic and Business, Airlangga University, Surabaya, East Java, Indonesia.
Abstract
This research has purposes to find out the influence of transformasional leadership to employees performance with mediation communication satisfaction on employees frontliner PT Bank Muamalat Indonesia, Tbk at Surabaya. The respondent for this research is determined as 27 frontliner employees at office area Surabaya PT Bank Muamalat Indonesia, Tbk. Technique of sample collection used in this research was a total sampling of 37 respondent and used path analysis with the support of SPSS 12 program. Research result showed that the transformational leadership as a positive and significant influence to employees performance, the transformational leadership has a positive and significant influence to communication satisfaction , communication satisfaction as a positive and significant influence to employees performance, communication satisfaction partially mediation relationship between transformational leadership with employees performance.
Keywords: Transformational Leadership, communication satisfaction, employees performance
Topic: Organizational Behavior, Leadership and Human Resources Management
