Influence Skills And Commitment to Guest Satisfaction At Hotel Enhaii Indonesia
Yana Hendayana and Hari Mulyadi

Universitas Pendidikan Indonesia

Abstract

The main issues that will be studied in this research is the guest satisfaction Enhaii At Hotel Indonesia, allegedly influenced by factors of skills and employee commitment. How much influence the skills and commitment to guest satisfaction working on Enhaii Hotel indonesia, either simultaneously or partially. Interest to undertake this work is to determine and analyze the skills, commitment and satisfaction of the guests At Hotel Enhaii Indonesia, as well as the influence of the independent variables on the dependent variable either simultaneously or partially. The method used in this research is descriptive and verification approaches. Respondents in this study is at Enhaii Hotel Indonesia as many as 30 people. The data in this study are primary data, where the data is obtained from the respondents answers to a questionnaire author spreads. The results of data analysis that has been done, it showed that there is significant influence on the skills and commitment to work either simultaneously or partially on employee satisfaction Hotel Enhaii Indonesia. Satisfaction of hotel guest satisfaction can be explained by the skills and employee commitment and the remaining influenced lai factors not examined in this study. The expected impact of guest satisfaction increases with employee skill and good work commitment.

Keywords: Skills, Work Commitment, Guest Satisfaction

Topic: Strategic Management, Entrepreneurship and Contemporary Issues