Effectivenss of HR Department Roles in Hospitality Industry
RATRI WAHYUNINGTYAS

TELKOM UNIVERSITY

Abstract

Hotel sector in Indonesia is one of the economic activities that become potential to be developed especially in Java Island since economic activity is concentrated more on this region. The problems that arise in 5-star hotels in Java are the high workload, unclear job description for employee, and lack of opportunity in promotion system. The role of HR department in performing HR functions is critical to the effectiveness and efficiency of management within organization. This research will provide relevant information related to HR department roles implementation. The method of this research is descriptive through survey. The sample of research consist of 592 employees in 5-star hotels in Java Island. Variables in this research cover areas related to Employees Relationship, Functional Specialist, Strategic Integrator, and Innovator. Data analysis is done by comparing the values of existing implementation with employees expectation. Next step is measured a different test by using Paired Samples T Test to find out whether there are significant differences between the realities of HR department role implementation and expectations of the employees.

Keywords: Employees Relationship, Functional Specialist, Strategic Integrator, Innovator

Topic: Organizational Behavior, Leadership and Human Resources Management