EFFECT OF ORGANIZATION CULTURE TO MOTIVATION AND JOB SATISFACTION AND ITS IMPACT ON TOTAL QUALITY MANAGEMENT IMPLEMENTATION
VIA IRHAMNY AZ-ZAHRA (a), EDI SURYADI (b)

Indonesia University Of Education
Bandung

Abstract

The purpose of this study is to find and analysis the influence of organizational culture on motivation and job satisfaction and its impact on total quality management implementation. The method used is survey explanatory, with data collection techniques and information sourced from the company PT. Permodalan Nasional Madani (PNM) Garut branch office. Data used in this research are primary data and secondary data. The data were analyzed using Partial Least Square (PLS) structural equation model. The results of the analysis show that motivation has a positive and significant effect on job satisfaction. Job satisfaction positively affects the implemetation of total quality management, and organizational culture affects the application of total quality management, motivation, and job satisfaction.

Keywords: CULTURE ORGANIZATION, MOTIVATION, JOB SATISFACTION, TOTAL QUALITY MANAJEMEN

Topic: Organizational Behavior, Leadership and Human Resources Management